Document Output Management Solution
iService drives accurate and consistent customized documents to your internal and external customers. Creating tailored documents can be time-consuming and error-prone. iService solves these problems by populating document templates with relevant personal data from your database systems. This reduces the amount of time needed to create customized documents and eliminates the error-prone and redundant re-keying of customer data.
iService: iTeres Group’s document output management solution works with your current systems (CIS, ERP, EAM) to automate and manage your customized internal and external document generation. iService expedites document creation, improves accuracy, and is simply managed from the Management Dashboard.
iService Meets Your Needs
You need a better way to generate customized documents that you can use quickly and easily, without sinking your budget.
iService simplifies the way you generate both internal and external business documentation. The application can be installed and operating with trained users in under a month.
You need to easily manage your document output.
Producing reports and analyzing user performance is simple with iService’s Management Dashboard. You decide which metrics are used to create the filters available to generate future reports. Modifying document content is also easy. You can add a new document template, change individual document content, or update batch content painlessly, all without the need for technical personnel.
You need your business documents to adhere to organizational standards and regulatory requirements.
iService facilitates compliance by automating the inputs needed for customizing your documents. Reduced changes on the document equals reduced chance of errors and increased consistency. iService also logs all sent documents for easy audit purposes.
You need to reduce your labor cost and increase staff efficiency.
iService significantly reduces the time employees spend completing/generating internal and external business documents. You will immediately see an increase in employee productivity because in most instances, iService can cut that time to an average of
15 SECONDS per document!
You need to quickly realize a tangible return on your investment.
There has never been a Document Output Management solution that combines the ease of use, functionality, and affordability like iService. Our quick and seamless integration allows you to get more out of the systems you already own (CIS, ERP, EAM) and realize iService benefits almost immediately. Once operating, you will see the reduction in time to generate documents as soon as the first document is completed.
iService Addresses Your Wants
You want to improve your relationship with customers and your employees.
Your customers are now getting more accurate and timely correspondence, and your customer service providers are working more efficiently. You are receiving fewer calls questioning erroneous errors, and those calls are handled more quickly, so your average handle times are improved.
Internal customers or employee relations are just as important. iService ensures employees receive accurate and trackable documents specific to their needs, supporting your positive organizational culture.
You want to improve employee morale.
Your internal and external customers are happier; as a result, your employees are happier too! Your documents are more accurate, so employees have less rework. You’ve improved employee workflow with a product THEY support and are happy to use.
You want to reinforce a positive company image.
Are your documents compliant with organizational and regulatory requirements?
Are your documents formatted consistently and conforming to your high standards?
Are your internal and external customers receiving the correct business documents containing their correct information?
Do these elements project confidence and professionalism to your customers, your employees, and the regulators?
Now that's iService!
iSERVICE BUSINESS ARCHITECTURE:
iService is the missing piece of your service puzzle. Click to enlarge the illustration and see how iService fits into your current business architecture.
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Click on an image below to view a larger screenshot of the iService application