Category Archives: Utilities

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Common Sense Energy Policy for the United States

Posted on April 21, 2012 by admin

With November fast approaching I decided to put down two proposals for changes to energy policy that actually will work. Not a list of pie in the sky renewable utopia concepts that have no chance of ever impacting the energy … Continue reading →

Posted in Strategy, Utilities | Tagged energy, natural gas, solar | Leave a comment

3 Key Barriers in seeking to improve call center operations

Posted on January 16, 2012 by admin

The absence of relevant metrics and process documentation can lead to call center managers and operators being lulled into a false sense of security. Call centers routinely collect data on “average” performance, such as average handle time, average speed of … Continue reading →

Posted in Contact Centers, Utilities | Tagged Better Letter, call center, contact center, metrics, optimization | Leave a comment

Smart Grid and renewable energy mean new infrastructure

Posted on August 31, 2009 by admin

As a follow up to the issue of infrastructure proliferation I would like to include the following excert from an article in Power Magazine: “In June, California issued yet another report on renewable energy. This one, a joint effort of … Continue reading →